These terms set out the agreement for online trading between Bèatrice Studios (“Bèatrice Studios”) and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. 

This website is owned and operated by Bèatrice Studios.

PLACING AN ORDER AND PAYMENT

By completing an online order, You are making an offer to purchase the product at the price on our website.
Payment must be made at the time of submitting the online order. You warrant that you are an authorised user of the credit card or PayPal account used to complete payment. 
All online orders placed through this website are subject to confirmation and acceptance by Bèatrice Studios. We will email you with confirmation of the receipt of your online order. Bèatrice Studios may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.
The online order must be paid in full immediately upon entry into the Agreement. All transactions on the website are settled in US Dollars (USD). If accessing from a country with a different currency, understand that the conversion rate varies from day to day with the current exchange rate. Many banks charge a small currency conversion fee, contact your bank or credit provider for details.
Bèatrice Studios’ prices may vary in the event of price changes or mistakes on this website without prior notice to you. If Bèatrice Studios requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.

RETURN POLICY

All sales are subject to our Returns Policy.

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

STORE CREDIT

Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for three (3) years. Any balance that remains after the 3 years will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only. 

PROMOTIONAL CODES

Bèatrice Studios occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.
If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to Bèatrice Studios’ discretion to refund you the discounted amount.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

WELCOME CODES

Bèatrice Studios offers a welcome 10% off code on first purchases when signing up to our newsletter. To redeem the discount, apply the code at checkout. Valid on full price Bèatrice product only. Discount is valid for 30 days from signing up.